CUSTOMER RESPONSIBILITIES

All customers will be held to the same standard when it comes to understanding our terms and conditions for our policies. If there is any miscommunication or issues with the policies listed, they must be addressed to our company via. email: orders.RichOFFREALITY@gmail.com. If the customer fails to contact us about any problems they have with our policies before they place their purchase, the issue will not be addressed or resolved. 

** CUSTOMERS WARNING ** 

Emails about preorder production will be answered the very first time that a customer sends us an email about how long the production of a particular product may take and when expected delivery times are scheduled to happen. HOWEVER, any customer who emails us 2 or more times about how long an order will take to arrive to them, will automatically have their order refunded and you will not have the ability to receiving their desired product due to the customer not abiding to our shipping times and preorder process which is detailed vividly below on all products that will be collecting preorders. Thank You 

REFUNDS / EXCHANGES

All purchases cannot be refunded or items will not be returned unless the item is shown to be defective or damaged within 1 week of the arrival of the delivery. To contact us about refunds and item exchanges, please reach out to our email team:

orders.RichOFFREALITY@gmail.com

POST-ORDER CHANGES & EDITS

If an order was placed and the size, address or incorrect it was placed incorrectly by the customer, there will be a $7 service fee to exchange your ordered size for the correct size. PLEASE, before you rush to make your purchase, double check your order before you place the submit order button to avoid these service fees.

All Service Fee Costs are to be sent to the one of our following business accounts ( After the Fee is Paid the Return Address will be provided to you )

 

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